Questions, bug reports, and feedback
The fastest way to reach us is support@photinerary.com.
For step-by-step instructions on every feature, see the Photinerary Manual. Its troubleshooting page covers the problems people run into most.
Please include your device (iPhone, iPad or Mac), OS version, and, if it's related to a trip or shot plan going wrong, what you asked for and what happened instead. For a trip the AI planner drafted, the trip's Planning Details (Share Planning Details) records exactly how it was planned, and is the most useful thing you can send.
Does Photinerary need an internet connection?
Mostly not. Your saved locations, shots and journal entries are
on your device, and the sun and moon times are worked out there
too. Looking up new places, routes and tides needs a connection,
and so does drafting a trip with the AI planner.
Where does the AI trip planner send my data?
Nowhere. Drafts are written by Apple's on-device model, so your
prompt, locations and plans aren't sent to us or to any other AI
service.
Is there an Android version?
Coming soon. Photinerary for Android will share the same Community,
so friends on iPhone and Android will be able to find each other.
Is my data backed up?
Yes. It syncs through your own iCloud account, the same way your
other apps' data does.
Do I need an account?
No. Planning trips and shots, saving locations, the journal, and
everything the tools do work without signing in, and your library
syncs through iCloud. An account is only used for Photinerary Pro,
whose features run on our server. You sign in with Apple as part of
subscribing, and can hide your email.
What does Photinerary Pro include?
Sky Forecast readings, location alerts, the Community catalog of
over 8,000 photo locations, friends and Activity, planning trips and
shots together, and goals. It's an annual subscription with a
one-week free trial. See Photinerary Pro for
the details, and how to cancel.
I subscribed, but Pro features don't appear.
Make sure you're signed in under Settings › Account, then tap
Restore Purchases in Settings › Photinerary Pro.
How do I delete my account?
In the app, go to Settings › Account › Delete Account.
It takes effect immediately and doesn't need a request to us. This
deletes your account and everything attached to it on our server:
your Community profile, posts, friends and favorites, your pending
submissions, and any trips and shots you started collaborating on
(your collaborators lose access to those). Places of yours already
approved into the catalog stay there, without your name. The trips,
locations and photos in your own library are not affected.
Deleting your account doesn't cancel a Pro subscription; cancel that
in the iOS Settings app under your name › Subscriptions.
We read every one. The same inbox above works for these too.
Photinerary