Questions, bug reports, and feedback
The fastest way to reach us is support@photinerary.app.
Please include your device (iPhone, iPad, Mac, or Vision Pro), OS version, and, if it's related to a trip or shot plan going wrong, what you asked for and what happened instead — that's usually enough to reproduce it.
Does Photinerary need an internet connection?
Most of the app works offline — saved locations, shots, and
journal entries all live on your device. Looking up new places,
routes, tide data, and drafting an AI trip itinerary need a
connection.
Where does the AI trip planner send my data?
Nowhere. Trip drafting runs entirely on-device using Apple's own
on-device models — nothing about your prompt, your locations, or
your plans is sent to us or to a third-party AI service to
generate a draft.
Is my data backed up?
Yes, automatically, through your own iCloud account — the same
private iCloud sync Apple uses for your other apps' data.
We read every one. The same inbox above works for these too.
Photinerary